Our Guarantee & Warranty - Hearthstone Chimney Co.

The Hearthstone Chimney Co. Guarantee

We’re Russell Haines and the team at Hearthstone Chimney Co., and we’ve been sweeping, inspecting, and repairing chimneys across New Rochelle and lower Westchester County since 1984. That’s over 42 years of showing up when we say we will, explaining what we find in plain English, and fixing it so it stays fixed. Our guarantee isn’t a marketing line - it’s how we’ve stayed in business through four decades of New Rochelle winters, coastal nor’easters, and the kind of freeze-thaw cycles that test every mortar joint and flue liner we install. We plan to be here for another thirty years, and we act accordingly.

Call (516) 927-2678

When we say “done right - and we stand behind it,” we mean the work holds up, the price matches the estimate, and if something’s not right, we come back. No paperwork to file, no argument about whether it’s covered, no runaround. The 90-Day Done Right Promise is backed in writing because a handshake doesn’t hold up when you’re staring at a water stain on your ceiling at 2 a.m. We call it the Keystone Standard, and it runs on four values: Krafted right, Every time, Your home first, Standing behind it. That’s the deal. It’s never changed.

What’s Covered

• Workmanship on every sweep, repair, and installation. If a joint we repointed cracks, a cap we installed leaks, or a liner we fitted doesn’t draft properly, we return and make it right at no charge within the promise period. We’ve completed most jobs in a single visit for 42 years because we bring the right materials and the right training the first time.
• Professional-grade parts and materials only. We work exclusively with DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield - no builder-grade substitutes, no chasing the lowest bid on materials. These are the brands we trust in our own homes, and they’re the brands we install in yours across New Rochelle, from Wykagyl to the shoreline neighborhoods.
• Thorough jobsite cleanup. Chimney work is messy by nature - soot, old mortar, rusted metal. We leave your hearth, roofline, and driveway as clean as we found them. Our technicians are uniformed and background-checked because they’re working inside and outside your home, and we don’t take that lightly.
• On-time arrival, every appointment. We’ll be there when we say. If we’re running behind due to a previous job’s complexity, our office calls you - a live person, not a robocall, because our phones are answered by a live person 24 hours a day, 7 days a week, every day, every hour.
• Honest, upfront pricing with no surprises. The number on the estimate is the number on the invoice. We don’t “find” additional problems once we’re on the ladder, and we don’t pressure you into work you don’t need. Our Level-2 camera inspections end with photos you can see and a plain-English verdict - documented like an engineer, explained like a craftsman - so you decide with your eyes, not our word alone.

Our Satisfaction Promise

If something about our work doesn’t sit right with you, call us at (516) 927-2678. A live person answers, even at midnight on a Sunday. We’ll schedule a return visit, review what happened, and fix what needs fixing. No forms to mail in, no “corporate policy” to hide behind, no debate about whether the issue is “covered.” The 90-Day Done Right Promise is in writing with no arguing because arguing with a customer about their own chimney is a waste of everyone’s time.

Here’s how it plays out in practice. A homeowner in the Glenwood Lake area called us last winter because a cap we’d installed seemed to be whistling in high winds. We came back, found the issue was actually a gap in the original crown we’d documented but the homeowner had chosen not to address, and we still adjusted the cap’s fit at no charge because the sound was driving them crazy. That’s not in any warranty manual. It’s just how we do business in New Rochelle.

We also stand behind our honesty. If our camera inspection shows your liner has another five years of safe life, we’ll tell you. If a repair can wait until next season, we’ll say so. We’ve walked away from jobs where the homeowner wanted work we didn’t think was necessary. The Keystone Standard doesn’t mean selling the most - it means doing what’s right for your home, every time.

Licensed & Insured Backing

Here’s the guarantee behind our guarantee: Hearthstone Chimney Co. is licensed and insured, and we’ve maintained that standing without interruption since 1984. Licensing means we’ve met New York State’s requirements for chimney contractors and stay current on code changes that affect New Rochelle homes - from the older masonry in the Wykagyl Terrace historic district to newer construction near the Pelham Manor line. Insurance means if the unexpected happens - a ladder mark on your siding, a cracked roof tile during cap installation - you’re not chasing us for compensation or filing your own homeowner’s claim.

We’ve seen too many fly-by-day operations in Westchester County that carry neither license nor insurance, disappear after a season, and leave homeowners holding the bag for botched liner installations or water damage from improperly sealed crowns. We’re not going anywhere. We’ve served local communities for over 42 years, and we plan to be here in thirty more. That longevity is the real warranty - it’s why we use professional-grade materials from DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield instead of whatever’s cheapest this quarter, and it’s why our background-checked, uniformed technicians treat your home like they’ll be back next year to sweep it again. Because they will be.

A square deal: no surprises on the bill. Done right - and we stand behind it. That’s the Hearthstone Chimney Co. guarantee, and it’s been our way of working in New Rochelle since before half the homes in this city had their first chimney inspected.

Written by Russell Haines, Owner at Hearthstone Chimney Co., serving New Rochelle since 1984.