What New Rochelle Homeowners Say About Hearthstone Chimney Co.
Reviews matter because they’re the only thing we can’t write ourselves. Every testimonial here comes from a real chimney cleaning job in New Rochelle, and every one was earned the same way: show up on time, do the work right, explain what you found, and leave the place cleaner than you found it. Russell Haines has built this company on that standard since 1984. When a homeowner takes the time to call back or leave a note, we know we’ve done our job.
Recent Reviews
We bought a 1920s Tudor in Wykagyl and the fireplace hadn’t been touched in years. Russell’s technician ran a camera up the flue and showed us photos of the creosote buildup on a tablet right there in the living room. No scare tactics, just facts. The sweep took about 90 minutes, they laid down runners to protect the rug, and the final bill matched the estimate exactly.
Jason T., Wykagyl, New Rochelle
Called at 8 PM on a Sunday because we smelled smoke backing up into the den. A live person answered, which I honestly didn’t expect. They had a technician out Tuesday morning, he found a bird’s nest blocking the flue, cleared it, and did a full Level-2 inspection with photos. The 90-Day Done Right Promise was explained in writing before he left. That’s how you run a business.
Adam W., Bonnie Crest, New Rochelle
I’ve used three chimney companies in New Rochelle over fifteen years, and Hearthstone is the only one that didn’t try to sell me a liner I didn’t need. Russell himself came out, ran the camera, and showed me the existing clay liner was intact. Just needed a sweep and the crown sealed. Saved me thousands. A square deal, no surprises on the bill.
Brianna B., Larchmont Woods, New Rochelle
The previous owners of our Glenwood Lake house hadn’t swept the chimney in a decade. The technician found cracked flue tiles and documented everything with photos. We scheduled the repair for the following week, same crew, and they finished in one day. The background check and uniform mattered to me, especially with my kids home from school. Professional from start to finish.
Emily M., Glenwood Lake, New Rochelle
I’m a skeptic by nature, so I got a second opinion on another company’s $4,200 estimate for a rebuild. Hearthstone’s free second opinion found the crown just needed repointing and a Gelco cap. Total cost was under $900. Russell said the masonry was sound for another twenty years if maintained. That’s integrity you don’t see often in this trade.
Jason T., Wykagyl, New Rochelle
We rent out a duplex near New Rochelle High School and the tenant complained about draft issues. Hearthstone diagnosed a partially collapsed clay liner, showed us the camera footage, and installed a DuraFlex stainless liner in a single day. The work was done between tenants, no disruption, and the invoice matched the upfront price to the dollar. Already scheduled them for our primary residence.
Adam W., Bonnie Crest, New Rochelle
Why Customers Trust Us
These aren’t cherry-picked stories. They’re the pattern. Forty-two years in Westchester County teaches you that a reputation in New Rochelle travels fast, and not always in your favor if you cut corners.
Every job starts with a Level-2 camera inspection, documented like an engineer and explained like a craftsman. You see the photos. You get a plain-English verdict. If the liner’s good, we say so. If it’s not, we show you exactly why. Nothing gets recommended without evidence you can see for yourself.
Our technicians are background-checked and uniformed, and most chimney cleaning and repair jobs finish in a single visit. The price we quote is the price you pay. No phantom charges, no “while we’re here” upsells. The 90-Day Done Right Promise, governed by our K.E.Y.S. values, means if something’s not right, we come back. In writing, no arguing.
We answer calls with a live person, 24 hours a day, 7 days a week. Not a callback queue, not an app. Someone who can actually book your appointment or dispatch a technician if the situation calls for it.
The materials we use, DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield, are professional-grade. No builder-grade substitutes. Russell Haines doesn’t trust his name, or your home, to anything less.
If you’re in Wykagyl, Bonnie Crest, Glenwood Lake, Larchmont Woods, or anywhere else in New Rochelle, and your chimney needs honest attention, call (516) 927-2678. We’ll be there when we say. Done right, and we stand behind it.
Written by Russell Haines, Owner at Hearthstone Chimney Co., serving New Rochelle since 1984.